YOU NAME IT

Photocopies from 3rd March: https://drive.google.com/file/d/0B_Nb3d84W0THdWI2WmR0Tkh2WjA/view?usp=sharing

Photocopies from 5th March: https://drive.google.com/file/d/0B_Nb3d84W0THMzdXclV3MXFGUms/view?usp=sharing

Videos about COMPLAINING:    
   http://www.engvid.com/real-english-how-to-complain-about-a-problem/
    http://www.engvid.com/polite-business-english-complain-disagree/

   http://www.engvid.com/polite-english-softening-your-message/

   http://www.engvid.com/business-english-how-to-minimize-problems/

Radio program on COMPLAINING: 
   http://www.bbc.co.uk/programmes/b04y6mw8