And you say she's opening your letters now? Oh, that really takes the biscuit!
Link to some more information about complaint letters: http://www.wikihow.com/Write-a-Complaint-Letter-to-a-Company
Link to information about reviews -and other types of writing, for that matter. It was Oscar who found this site. Thank you!!!: http://writingcenter.unc.edu/handouts/book-reviews/
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